Conditions of Use
By placing an order with Taylor’d Bundles Ltd you are agreeing to accept the terms and conditions explained below.
We have made every effort to display as accurately as possible the colours, sizes and materials of all the products that appear on the website. However, as the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display will accurately reflect the colour of the product on delivery. As the majority of products are handmade, the images you see give an example of the patterns and colours that may appear as part of the final products.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.
We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. If you have any questions on pricing, please do contact us via any of the methods on the Contact Us page.
Pricing and payment
Prices displayed on our website are in pound sterling and unless otherwise indicated are inclusive of VAT. Payment can be made using Visa, Visa Electron, MasterCard, JCB and Maestro. If you need to pay with another form of payment (cheque/cash), please email us with your request, and we will be in touch with our payment policies. We reserve the right to refuse any credit card transactions.
Acceptance of order
We will confirm our acceptance of order – on receipt of cleared funds – by email (where a valid email address is provided) with details of the order placed. We reserve the right to refuse an order due to unavailable stock or unauthorised payment. If we are out of stock on a particular bundle, please email firstname.lastname@example.org with the subject line ‘Bundle order’ and we will respond within 24 hours.
Contract of sale
Taylor'd Bundles act as the platform that manages payment and deliveries. Any disputes or complaints regarding any particular products that are created or supplied by a collaborator, will need to be dealt with directly with the collaborator. Before contact is made, Taylor'd Bundles will get in writing approval from the customer to share their details with the collaborator to manage any issues through to resolution.
All orders are guaranteed to be delivered within 7 working days of placing the order (the first working day is the day after the order is placed - 7 day guarantee is applicable to UK deliveries only). Postage and packaging charges are as follows for the UK:
- Free shipping for orders over £85 (UK only).
- £11 for larger items via Special Delivery with Royal Mail
- £7.25 for smaller items via Special Delivery with Royal Mail
- £3.30, £4.50 or £5.50 for First class signed for with Royal Mail (all prices are based on size and weight)
All bundles are sent via various signed for services - UK only. Details of tracking numbers and signatures given upon receipt of delivery are available upon request.
Europe and Worldwide shipping costs are available upon request.
Within 14 days of receiving a bundle, if you are not entirely satisfied with the contents, please email with the subject line ‘Return’. Please detail the issue with the order and we will get back in touch within 24 hours of receiving the email to organise the return of the item/s and will replace any item/s that you are not 100% happy with. Please note that any products that are returned must be in their original packaging and condition. Returns are at the customers’ expense and we suggest using recorded mail. We will not accept any responsibility for your return shipments being lost or damaged in transit.
If you are not 100% satisfied with the order as a whole, we will refund the cost of the order including postage.
All returns must be approved by Taylor’d Bundles Ltd and a confirmation email will be sent as a record. For further information, please email us at email@example.com