Frequently asked questions
How long will it take for my gift to arrive?
Provding your order is being sent to a UK mainland address, we will guarantee it will be sent within 7-10 working days. If a speedy delivery service is required, we will supply you with a tracking reference number to be able to track the progress.
What do I do if I'm not thoroughly happy with my order?
We want to make sure that all our customers are 100% satisfied with their gift, however if this is not the case we would love to hear from you. Please email firstname.lastname@example.org stating your order number and the reason you are not entirely satisfied. We are sadly unable to refund any personalised orders due to the fact they are made to order.
Do you have a returns policy?
Please click the link at the bottom of the site to view our Returns and shipping polices.
Postage and packaging
We are proud to be able to offer a free P&P to any UK Mainland delivery address, however if you would like a speedier service or send your gift internationally, please select the required service when you arrive at the Checkout. Any tracking numbers will be emailed to you to be able to fully track the order.