Bundles are guaranteed to be delivered within 7 working days (*UK only) from the day after the order is placed. All bundles are sent via a tracked courier service and will have an assigned tracking number which will be sent to the customer for their reference.
Within 14 days of receiving a bundle, if you are not entirely satisfied with the contents, please email firstname.lastname@example.org with the subject line ‘Return’. Please detail the issue with the order and we will get back in touch within 24 hours of receiving the email with a response and to organise the return of the item/s. We will happily replace any item/s that you are not 100% happy with. Please note that any products that are returned must be in their original packaging and condition. Returns are at the customers’ expense and we suggest using recorded mail. We will not accept any responsibility for your return shipments being lost or damaged in transit.
Please send all returned items to:
Taylor'd Bundles Limited, C/O Back Studio, 34 Seymour Road, Hampton Hill, Middlesex, TW12 1DD
If you are not 100% satisfied with the order as a whole, we will happily refund the cost of the order including postage within 7 working days.
Please note that we are not able to refund personalised items.
All returns must be approved by Taylor’d Bundles Ltd and a confirmation email will be sent as a record. For further information, please email us at email@example.com
If for any reason you need to cancel your bundle, personalised items cannot be cancelled due to the fact that they are made to order. For non personalised items, you have up to 48 hours to cancel.
Please email firstname.lastname@example.org with the subject line 'Cancellation' along with your order number and we will get back to you as soon as possible.